shipping policy
Overview of Ember Shipping Policy
The Ember Journal (Print Subscription)
The print magazine is shipped every three months – mid-February (spring), mid-May (summer), mid-August (fall), mid-November (winter). Exact printing dates are dependent on the printer. Printing time ranges from 2-3 weeks from an issue being submitted and proof being approved. We do not approve the proof until the final of the three monthly payments have gone through, since we need to have an accurate list of subscribers (with updated addresses) to send to the printer. This means issues are generally shipped out (directly from the printer) around the 3rd week of the launch month.
Each issue is printed in a limited run and shipped directly from our printer to subscribers.
To keep the magazine affordable, we ship via USPS Bound Printed Matter. This method is slower than standard mail and is not fully trackable. Delivery may take 2–4 weeks depending on location.
If your issue hasn’t arrived within 21 days of shipment, please contact us so we can assist you. Because our print runs are limited, we’re unable to guarantee replacements for issues reported after that window.
Thank you for supporting independent Catholic publishing — your patience truly helps make this work possible.
The Ember Journal (Non-Subscription)
For magazine orders that are not subscriptions, these are shipped within 3-7 business days. These are shipped out from our home, as we receive orders. Orders that contain only Journals are generally shipped USPS Media Mail, with an estimated transit time of 3-8 business days. We are not responsible for USPS delays.
The only exceptions to these timeframes are 1) if you pre-ordered your journal, it is shipped out after we receive them from the printer and 2) if we explicitly share on our website or via email that we are on vacation or pausing shipments for a brief period.
Digital Products
Digital products are not shipped. They are available immediately upon purchase in the web browser, and are also sent via email shortly after purchase.
All Other Products
All other products (ie: market products) are shipped out within 3-7 business days from out home. These items are generally shipped USPS Ground Advantage, with a general transit time of 2-5 business days. We are not responsible for USPS delays.
Need help?
Contact us at hello@theember.co for questions related to shipping.
