shipping policy
Overview of Ember Shipping Policy
The Ember Journal (Print Subscription)
The print magazine is shipped every three months – mid-February (spring), mid-May (summer), mid-August (fall), mid-November (winter). Exact printing dates are dependent on the printer.
A sample timeline looks like this:
- April 20th: subscription renewals process for the summer issue.
- April 20th: subscriber address file goes to the printer, and the journal production begins.
- Mid-May: journals are shipped directly form the printer to subscribers.
The Ember Journal is shipped via USPS First Class, and does not have a tracking number. Delivery times can vary from a few days to a few weeks.
If your issue hasn’t arrived within 21 days of shipment, please contact us so we can assist you. Because our print runs are limited, we’re unable to guarantee replacements for issues reported after that window.
Thank you for supporting our small business — your patience truly helps make this work possible.
The Ember Journal (Non-Subscription)
For magazine orders that are not subscriptions, these are shipped within 1-2 weeks. These are shipped out from our home, on a small business x family life schedule. Orders that contain only Journals are generally shipped USPS Media Mail, with an estimated transit time of 3-8 business days. We are not responsible for USPS delays.
When you pre-order an upcoming issue, expect shipments to begin 1-2 weeks after the printer ships the initial batch.
Digital Products
Digital products are not shipped. They are available immediately upon purchase in the web browser, and are also sent via email shortly after purchase.
All Other Products
All other products (ie: market products) are shipped out within 1-2 weeks from our home. These items are generally shipped USPS Ground Advantage, with a general transit time of 2-5 business days. We are not responsible for USPS delays.
Need help?
Contact us at hello@theember.co for questions related to shipping.
